Last updated: 17 dec 2025

Vila Online Nursery (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Name
  • Phone number
  • Email address
  • Shipping & billing address
  • Order details & purchase history
  • Any information shared via WhatsApp, contact forms, or email

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate order updates and support requests
  • Respond to enquiries and customer service requests
  • Improve our products, services, and website experience
  • Send promotional offers (only if you choose to receive them)

3. Payment Information

We do not store or process payment card details directly.
All payments are handled securely through trusted third-party payment gateways.

4. Sharing of Information

We do not sell, rent, or trade your personal information.
Your data may only be shared with:

  • Delivery partners (for order fulfillment)
  • Payment gateway providers (for secure transactions)
  • Legal authorities if required by law

5. Data Security

We implement reasonable security measures to protect your personal data from unauthorized access, misuse, or disclosure.

6. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience, analyze traffic, and improve functionality.
You can disable cookies through your browser settings if you prefer.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Your Rights

You have the right to:

  • Access your personal information
  • Request correction or deletion of your data
  • Opt out of promotional communications at any time

To exercise these rights, contact us using the details below.

9. Children’s Information

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Vila Online Nursery
📞 Phone / WhatsApp: 62614 40921
📧 Email: vilaonlinenursery2016@gmail.com